Customer Journey Intern

Are you passionate about customer service and a ninja when it comes to excelling customer experience? Then you may be the right person for this exciting opportunity.  

We're seeking a Customer Journey Intern at Aasted. You'll assist in mapping and enhancing customer experiences, analyze interactions, identify pain points, and collaborate with teams to improve customer satisfaction. If we find a match, there's potential to continue with a collaboration around your thesis. Ideal for someone passionate about customer-centric strategies and eager to learn in a dynamic environment.    This is your chance to contribute with your sharp mind, as you do an internship focusing on Customer Journey Mapping, hereby excelling our customer service at Aasted.  

You become part of the Customer Service team, which is a diverse team of 11 members within the Aftersales department. Here, we have a wide variety of colleagues responsible for delivering the best service for our customers, assisting them with sales, service visits, 24/7 service, support packages, and much more. As a part of our team, we guarantee a steep learning curve, and we look forward to sharing our knowledge with you – and hearing about your ideas.    What is the job about?    At Aasted, we believe our customers are the most important part of our business and therefore, we will go a long way to make sure they receive the best service. If you have passion for this, you have the power to influence. You will work in a diverse environment, as we have employees all around the world with different nationalities and competencies. We imagine that you will work with mapping journeys for a couple of our customers facing touchpoints together with different departments and teams at Aasted. You will also work to identify improvements to strengthen the service and experience of our customers.      More specifically, you will:    -    Map Customer Journeys: Analyze and document customer interactions across various touchpoints.  -    Identify Pain Points: Research and pinpoint areas where customers face challenges.  -    Collaborate with Teams: Work closely with project, sales, and support teams to enhance customer experiences.  -    Data Analysis: Collect and interpret data to understand customer behavior and trends.  -    Develop Recommendations: Propose actionable insights to improve customer satisfaction.    

We expect the internship to start in September. You will be working for 37 hours at our headquarters in Farum, but we are of course ready to schedule your working hours around exams and schoolwork.  

  What do you need to apply for?   

• You are studying at Bachelor or master's level within a digital education, management or business processes. Maybe you study Digital Design, Information Architecture, Digital Concept Development or something different – but you possess knowledge within customer centric design processes. 
• You show initiative and work proactively and independently on new assignments, as this will help you make the most of your time with us. 
• You are passionate about customer experience, providing excellent service and improving the journey from a customer’s perspective. 
• You have an international outlook and speak and write English fluently.